mapsbetPrivacy Policy
This page describes what we collect when you use mapsbet and how we keep that data protected. Digital payment adoption across Indonesia—through DANA, e-wallet, mobile banking, local payment, online payment, and direct bank transfers—has grown significantly, along with the need for robust data safeguards. We at mapsbet treat personal data collection and storage as a core responsibility, and this policy outlines our commitments.
When you register for mapsbet, verify your account, place bets on Liga 1 or Piala AFF, access our live casino tables, or withdraw funds via e-wallet or mobile banking, we collect data necessary to operate the service, comply with regulations, and protect your account. We do not sell personal information to third parties, and we maintain strict controls over who can access your data and how it's processed.
Our privacy practices apply to members accessing mapsbet from supported jurisdictions, including Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions where our service is available. If you have questions about how we handle your data or your rights under this policy, contact our support team in English or Indonesian at any time.
What Data We Collect and Why
We collect information required to deliver mapsbet's service and comply with applicable law. When you register, we record your email address, mobile phone number, full name, date of birth, and residential address. These details are essential for account creation, identity verification, and Know Your Customer (KYC) compliance.
During account verification, we request a government-issued ID (passport, driver's license, or state ID) and address proof (utility bill, bank statement, or lease agreement). We process these documents to confirm your identity and residential address—a regulatory requirement that protects both your account security and our platform's compliance. Scans or photos are stored securely and retained only for the duration required by applicable law.
When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record transaction details including the payment method, amount, timestamp, and any reference code provided by your payment provider. We use this data to track deposits, confirm credits, and process withdrawals. We do not store your payment provider's account credentials or full card numbers—those are handled directly by your payment provider's secure gateway.
As you use mapsbet—placing bets on football, accessing live-dealer tables, playing slot games like Aviator and Sweet Bonanza, or checking esports markets—we log your activity for account security, dispute resolution, and fraud detection. This includes what you bet on, when, and how much. We also record your IP address, device type, browser, and login timestamps to detect unauthorized access and protect your account.
How We Use Your Data
We use personal data primarily to operate mapsbet and deliver its core services. Your account email and phone are used to send you login links, password resets, deposit confirmations, and withdrawal notifications. Your identity information is used to verify your account, calculate VIP tier progression, and process promotional eligibility (welcome bonuses, weekly cashback, referral rewards). We retain transaction history to settle disputes and enable you to review your betting and withdrawal history at any time.
Key takeaways
- We collect email, phone, ID, and address for account setup and regulatory compliance
- We do not store your payment provider credentials or full card numbers
- Your activity data (bets, deposits, withdrawals) is retained for account security and dispute resolution
- We share data with payment processors and compliance vendors only when necessary
- Our servers may sit outside your jurisdiction; data is encrypted in transit and at rest
We also use aggregated, anonymized data for platform improvement. For example, we analyze betting patterns to improve odds accuracy, review casino game performance to ensure fair play, and identify trends in user engagement across our sportsbook, live tables, and slots categories. This analysis does not identify you personally—it's used only to refine mapsbet's service.
Third-Party Processors and International Data Transfer
We share personal data with third parties only when necessary to operate mapsbet. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our banking partners online payment, e-wallet, mobile banking, local payment) receive transaction details to authorize and settle your deposits and withdrawals. These processors have their own privacy policies; we recommend reviewing them to understand how they handle your financial data.
Our compliance and KYC vendors receive your identity documents and verification status to ensure we meet regulatory requirements. Our hosting provider stores our servers—these may sit outside your jurisdiction (including outside Indonesia), which means your data may be processed internationally. We encrypt data in transit using industry-standard TLS and at rest using strong encryption, so transfers are protected even when servers are geographically distant.
We do not sell your personal data to marketing agencies, data brokers, or third-party advertisers. We may disclose data when required by law or court order, or to prevent fraud and protect our platform's security.
Cookies and Tracking
mapsbet uses cookies to maintain your login session, remember your preferences (such as language and display settings), and detect fraudulent activity. Session cookies expire when you close your browser; persistent cookies remain for a longer period to speed up future logins. We do not use third-party cookies for advertising or behavior tracking.
Your Rights and Data Deletion
You have the right to access, correct, and request deletion of your personal data subject to legal and regulatory constraints. If you wish to close your mapsbet account and delete your data, contact our support team. We will deactivate your account and remove your information from our active systems within a standard timeframe. However, we may retain transaction records for the period required by applicable law (typically several years) to comply with anti-money-laundering regulations and resolve disputes.
If you believe mapsbet has mishandled your data or you have privacy concerns, reach out to our support team in English or Indonesian via live chat, email, or phone during business hours. Our team will investigate and respond within a reasonable timeframe.
Policy Updates and Contact
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or by posting a notice on mapsbet. Your continued use of mapsbet after such updates constitutes your acceptance of the revised policy.
Questions About Our Privacy Practices
If you have questions about how mapsbet handles your personal data, our privacy practices, or your data rights, our support team is available to assist. We maintain multilingual support in English and Indonesian across all regions where mapsbet operates. You can reach us via live chat during business hours, email (available 24/7), or phone during stated business hours. All inquiries are treated confidentially and answered within standard response windows.
mapsbet is committed to protecting your privacy and operating transparently about how we collect, use, and store personal data. Our practices are designed to comply with applicable privacy laws and protect your account security. Services on mapsbet are available only in jurisdictions where local law permits, and this privacy policy applies to all members using our platform from any supported region including Jakarta, Surabaya, Bandung, Medan, Semarang, and elsewhere.
This privacy policy is effective as of the date last updated. If you do not agree with our practices, you may choose not to use mapsbet. Thank you for trusting us with your personal information.